Welcoming and contact with the public

Welcoming and contact with the public

Course objectives

  • The challenges of quality reception.
  • To reinforce the relational capacities, in communication for the physical or telephone reception
  • Adopt adapted communication techniques.

Entrance requirements

no admission requirement

Locations

FACT TRAINING CENTER
Rue de la station, 19
B-1300 LIMAL


or in your company


Program

  • The specificities of the hospitality profession.
  • Understand the principles of communication and hospitality.
  • Practice the techniques of active listening, his voice, the attitudes of the professional receptionist.
  • Use effective language: reformulation, questioning, vocabulary.
  • Successful reception: corporate cultures, values ​​of service, telephone reception.
  • Manage difficult situations, conflicts and aggression

Price

Price per group: 820 €

We included in our price:

  •  Coffee 
  •  Snack
  • Bottles of water
  • Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code