Understand customer behaviors

Understand customer behaviors

Course objectives

  • Learn to know each other better
  • Integrate the specificities of body language
  • Decode gestures, attitudes and nonverbal expressions
  • Integrate effective nonverbal communication rules
  • Create a positive self-image

Entrance requirements

no admission requirement

Locations

FACT TRAINING CENTER
Rue de la station, 19
B-1300 LIMAL


or in your company


Program

  • Know our senses: observation exercises, channels of communication
  • Attitudes to decode: frustration, boredom, indifference
  • Gesture decoding: postures, parasitic gestures, visual snapping, space, voice, synchronization
  • Being comfortable in your body: breathing, relaxation, body awareness

Price

Price per group: 820 €

We included in our price:

  • Coffee 
  • Snack
  • Bottles of water
  • Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code