Telephone reception

Telephone reception

Course objectives

  • Make phone calls aware
  • Ensure call handling with professionalism

Entrance requirements

no admission requirement

Locations

FACT TRAINING CENTER
Rue de la station, 19
B-1300 LIMAL


or in your company


Program

  • The specificities of the reception profession and more particularly the telephone reception
  • The needs of the human being
  • The principles of communication adapted to the telephone: questioning, help to clarify the situation, degree of urgency, to direct towards an adequate help
  • Active listening
  • Effective language: reformulation, vocabulary
  • Assertiveness and emotion management

Price

Price per group: 820 
We included in our price:

  • Coffee 
  • Snack
  • Bottles of water
  • Lunch and drink





* Price exempt from VAT according to article 44 of the VAT code