Telephone reception

Number of free places: 15

Duration: 6 hours of course

Price: €1 090 VAT incl.
VAT: 21%

For the use of training checks for a company, please download the form (payment method valid only for companies).

Goals

no admission requirement

The specificities of the reception profession and more particularly the telephone reception
The needs of the human being
The principles of communication adapted to the telephone: questioning, help to clarify the situation, degree of urgency, to direct towards an adequate help
Active listening
Effective language: reformulation, vocabulary
Assertiveness and emotion management

FACT TRAINING CENTER
Rue de la station, 19
B-1300 LIMAL

or in your company

Registration form for individuals - Registration form for company
You have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.

Price per group: 901€ htva
We included in our price: