Combating discrimination

Combating discrimination

Course objectives

・ Awareness of discriminatory attitudes
・Prevent and understand triggers
・ Act and combat discrimination

Entrance requirements

No admission requirement

Locations

FACT TRAINING

Rue de la Station 19

1300 LIMAL


or in your company...


Program

  • Discrimination: definition, legal framework, types of discrimination, treatment
  • Management of risk situations without compromising the quality of reception
  • Identify potential conflicts: its reactions, its filters, the frame of reference, the process of communication, our beliefs and our representations about my cultural diversity
  • Master the techniques of hospitality: the first impression, our verbal and non-verbal communication, our emotional temperature

Price

Price per group: €820

We included in our price:
・Coffee/tea
・Collation
・Bottles of water
・Lunch and drink

*VAT-exempt price according to Article 44 of the VAT Code